1. Definitions and Interpretation
In this Privacy and Cookies Policy the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and/or any communications System on the Web Site;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Cookie” means a small text file placed on your computer by Brian Eccles Hearing Centre when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your shopping cart. Further details are contained in Clause 10 and Schedule 1. of this Policy;
“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
“Brian Eccles Hearing Centre” means Brian Eccles Hearing Centre, 11a Market Place, Kettering, Northamptonshire, NN16 0AJ, United Kingdom.;
“Service” means collectively any online facilities, tools, services or information that Brian Eccles Hearing Centre makes available through the Web Site either now or in the future;
“System” means any online communications infrastructure that Brian Eccles Hearing Centre makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Brian Eccles Hearing Centre and acting in the course of their employment; and
“Web Site” means the website that you are currently using (brianeccleshearing.co.uk) and any sub-domains of this site (e.g. subdomain.brianeccleshearing.co.uk) unless expressly excluded by their own terms and conditions.
2. Data Collected
Without limitation, any of the following Data may be collected:
2.2. date of birth;
2.4. job title;
2.6. contact information such as email addresses and telephone numbers;
2.7. demographic information such as postcode, preferences and interests;
2.8. financial information such as credit/debit card numbers, (these are collected for us by our payment processors via their own secure servers. They are never collected by Brian Eccles Hearing Centre who have no access to these details at any time);
2.9. IP address (automatically collected);
2.10. web browser type and version (automatically collected);
2.11. operating system (automatically collected);
2.12. a list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13. Cookie information (see Clause 10 below).
2.14. Any other information Brian Eccles Hearing Centre may, from time to time deem necessary to enable it to offer its Customers and Web Site Users the best service possible.
3. Privacy and Cookies – Our Use of Data
3.1. Any personal Data you submit will be retained by Brian Eccles Hearing Centre for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 2 years.
3.2. Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
3.4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1. internal record keeping;
3.4.2. improvement of our products/services;
3.4.3. transmission by email of promotional materials that may be of interest to you;
3.4.4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third-Party Web Sites and Services
Brian Eccles Hearing Centre may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Brian Eccles Hearing Centre requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.